ThriveWell Solutions – Privacy Policy

Effective Date: April 2025

ThriveWell Collective (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you use our services.

By using our website, community, products, or membership services, you consent to the practices described in this policy.

Information We Collect

We may collect and process the following data:

• Identity Data: Full name, username, or similar identifier.
• Contact Data: Email address, postal address, phone number.
• Financial Data: Payment details (processed securely via third-party providers; we do not store your full payment information).
• Transaction Data: Details about products and services you have purchased.
• Profile Data: Username, password (encrypted), purchases, preferences, feedback, testimonials.
• Health Information: Voluntarily shared information relating to health experiences (always optional and treated with extra care).
• Usage Data: How you interact with our website, products, and community.
• Marketing and Communications Data: Preferences for receiving newsletters, updates, and marketing communications.
• Technical Data: IP address, browser type, operating system, device identifiers, and cookies.

We collect data through:

• Direct interactions (e.g., when you register, complete forms, send emails, or participate in the community).
• Automated technologies (e.g., website cookies, usage tracking).
• Third-party integrations (e.g., payment processors like Stripe or PayPal, email platforms like MailerLite).

We use your data to:

• Provide access to membership, community areas, and services.
• Manage subscriptions, payments, and purchases.
• Communicate with you about your membership, updates, and promotions.
• Personalize your experience within our services.
• Conduct research to improve services.
• Comply with legal and regulatory obligations.

We process your personal data based on:

• Contract: To fulfill obligations under the services you purchase or sign up for.
• Consent: For marketing communications and any sensitive health-related information you voluntarily share.
• Legitimate Interests: To manage our business, prevent fraud, and improve our services.
• Legal Obligation: To comply with legal requirements.

We do not sell, rent, or trade your personal information.
We may share your data with trusted third parties only when necessary, such as:

• Payment providers (e.g., PayPal, Stripe).
• Email marketing services (e.g., MailerLite).
• Website hosting and MemberVault platform services.
• Professional advisors (e.g., accountants, legal consultants).
• Legal authorities if required by law.

All third parties must respect the security of your personal data and treat it in accordance with the law.

We have implemented appropriate technical and organizational measures to secure your data against unauthorized access, loss, or misuse.
Despite these measures, no system can guarantee absolute security; however, we work to protect your information to the best of our ability.

We retain your data:

• As long as necessary to provide you with services and fulfil legal obligations.
• Financial and transaction records are kept for six (6) years to comply with tax laws.
• You may request deletion of your account and associated data at any time (subject to legal and regulatory exceptions).

You have the following rights:

• Right to Access: Request a copy of the information we hold about you.
• Right to Rectification: Correct any inaccurate or incomplete information.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
• Right to Restrict Processing: Request limited use of your data.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing based on legitimate interests or marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time, where consent is relied upon.

To exercise any of these rights, please contact us at thrivewellsolutions76@gmail.com

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and offer personalized content.
You can control cookies through your browser settings.

For full details, please refer to our [Cookie Policy]

Our website and community may contain links to external websites or services.
We are not responsible for the privacy practices or content of third-party sites.
We encourage you to read their privacy policies separately.

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
The latest version will always be posted on our website or platform with an updated effective date.

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please contact:

ThriveWell Collective
Email thrivewellsolutions76@gmail.com

Business Address: Abingdon, Oxfordshire